A manufacturing error, incomplete shipment, or damage due to shipping handling storage or installation represent only a partial list of reasons for demand to the fenestration product manufacturer for post-sale service. These “hot jobs” can extend beyond the scope of the product warranty and are often initiated before the end-user is in possession of the window or door. Decisions are called for quickly and requirements for documentation of “working agreements” for resolution scream for attention.

Often a gray area legally and a struggle to “treat others as you would be treated,” management requires instinct and experience. Whatever path chosen, experience teaches that a detailed statement of what will be “given” by the manufacturer must be communicated in a writing which also clearly confirms that this will satisfy the interests of the relevant stakeholders. (At each point where the manufacturer is to “give” something it should at a minimum “get” closure.)